Sustainability • Circular Economy

Digitalizing African Thrift

Okrika is a mobile-first marketplace redesigned to bridge the gap between quality thrift access and conscious consumption.

Okrika Brand System
01 — PROJECT OVERVIEW

The challenge of fragmented commerce.

Lead Product Designer

3 Months (2024)

Product Strategy & UI

02 — PROBLEM FRAMING

Quality is hidden, trust is expensive.

Most thrift shoppers spend hours navigating physical markets with no guarantee of quality. Digital alternatives lack verification, leading to high friction and low conversion rates.

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Geographic Lock-in

Premium preloved items are concentrated in urban hubs, excluding 70% of the population from sustainable options.

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The Trust Deficit

Without standardized grading or seller verification, "online thrifting" is perceived as a gamble.

The Opportunity Transform the manual, high-friction thrift experience into a verified digital ecosystem where trust and convenience lead.
03 — SUCCESS METRICS

Measuring senior-level impact.

20% Trust Lift

Increase in seller trust ratings within the first 3 months of implementation.

-15% Friction

Reduction in the time between searching for an item and completing a purchase.

50% Retention

Projected target for "Verified Seller" retention over a 6-month period.

04 — RESEARCH & INSIGHTS

A safer system, not just cheaper clothes.

Research showed that users were willing to pay a premium for verified quality and easy logistics. This shifted our focus from a "listing site" to a "verified ecosystem."

Onboarding Detail
05 — STRATEGY & NORTH STAR

Verticalizing trust.

Our hypothesis: by mandatory verification, we unlock latent demand for secondhand luxury that currently avoids unverified markets.

Value Proposition Quality-guaranteed thrifting with zero-friction logistics for high-intent urban professionals.
06 — FINAL SOLUTION

Bridging the trust gap

Phase 1

User Research

Conducting interviews to understand user behavior and localized frictions.

User Research
Phase 2

Verified Onboarding

Robust verification early in the funnel ensures every seller meets quality standards.

Registration
Phase 3

The Experience

High-fidelity screens demonstrating clarity in condition grading and checkout flow.

Mobile Screens
07 — IMPACT & RESULTS

Sustainable beauty.

300+
Active Beta Members
40%
Donation Intent

"Sustainability fails when it's inconvenient. Our job was to make 'doing good' the easiest option on the screen."

Strategic Design Philosophy

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